FAQs

Placing an order is easy! Simply browse our collections, select the product you wish to purchase, and click "Add to Cart." Once you’ve added all your desired products, click on the cart icon and proceed to checkout. Follow the prompts to enter your shipping information and payment details, then confirm your order.

We accept various payment methods, including credit/debit cards, PayPal, and other secure online payment options. The available methods will be displayed at checkout.

Shipping times vary depending on your location. Generally, orders within Singapore take 3-5 business days, while international orders may take 7-14 business days. You will receive a tracking number once your order has been shipped.

Yes, once your order is shipped, you will receive an email with a tracking number and a link to track your package. You can also log in to your account on our platform to view your order status.

We offer a 30-day return policy for unopened and unused products. If you wish to return a product, please contact our customer service team for instructions. Refunds will be processed once the returned item is received and inspected.

Yes, all our health products are sourced from reputable manufacturers and comply with regulatory standards. However, we recommend consulting with a healthcare professional before starting any new health product, especially if you have underlying health conditions or are taking other medications.

Each product page includes detailed descriptions, usage instructions, and ingredient lists to help you make an informed decision. If you’re unsure, consider consulting with a healthcare provider or reaching out to our customer service team for recommendations.

Some health products may have potential side effects, which are usually listed in the product description. It's important to read the instructions and consult a healthcare professional if you have any concerns or experience any adverse effects.

While many non-prescription products are safe to use alongside other medications, it’s crucial to consult with your healthcare provider to avoid any potential interactions.

We offer a variety of products, including options that are vegetarian and vegan-friendly. Please check the product description for dietary information or use the filters on our site to find products that meet your dietary needs.

The wellness retreat program includes accommodations, daily yoga and meditation sessions, nature therapy, art therapy classes, and healthy meals. Optional activities such as local excursions and spa treatments are also available.

You can book directly through our platform by selecting your preferred program or class and following the checkout process. Once your booking is confirmed, you will receive an email with further details and instructions.

For yoga classes, comfortable clothing and a yoga mat are recommended. For aqua aerobics, please bring a swimsuit and a towel. All other equipment will be provided on-site.

Yes, our wellness programs and classes are designed to cater to all levels, from beginners to experienced practitioners. Our instructors will provide guidance and modifications as needed to ensure a comfortable experience for everyone.

Cancellations made up to 14 days before the program start date will receive a full refund. Cancellations made within 14 days are non-refundable but can be rescheduled for a future date, subject to availability.

Yes, we offer customized wellness programs tailored to your specific needs and goals. Private yoga, meditation, and therapy sessions can also be arranged. Please contact us for more details and to create a personalized package.

We provide complimentary shuttle services from your hotel to the retreat location. Detailed instructions and a pickup schedule will be provided upon confirmation of your booking.

No, meals are not included in the wellness retreat package. We understand that everyone has different food preferences or possible food allergy. We will bring you to food venues, café, and restaurants for you to buy your preferred food. If you wish to eat specific food, we are happy to recommend dining choices for you.

To ensure a personalized experience, our wellness retreats typically host a maximum of 10-15 participants. Yoga and other classes generally accommodate 5-10 participants per session, allowing for individual attention from instructors.

We prioritize the safety and well-being of our guests. Our instructors are certified professionals, and all activities are conducted with strict adherence to safety guidelines. The retreat location is equipped with first-aid facilities, and emergency contact numbers are provided to all participants.