Processing Time: 5–7 business days after you place your order (unless the listing states otherwise).

Delivery Time (Singapore): 10–14 business days once dispatched.

International Shipping: Varies by destination; check the seller’s listing for estimates.

After your order ships, the seller must upload a valid tracking number to your order detail page. You’ll also receive an email notification with the tracking link.

If your order isn’t delivered or the parcel is confirmed lost, you can file a refund request. The seller must either resolve the courier issue or issue a full refund—provided no incorrect delivery info was given by you.

• Go to your CuraSelects membership account and open the order.
• Click “Request Refund” within 7 days of delivery (or within 10 days after the expected delivery date if undelivered).
• Submit any supporting evidence (photos, courier updates). The seller has 3 business days to respond; if unresolved, CuraSelects will step in.

Report it via “Request Refund” within 7 days of receipt, attaching photos or descriptions of the issue. Approved claims qualify for a full or partial refund, depending on the discrepancy.

• After purchase, you’ll receive booking confirmation via email.
• To reschedule, contact the seller directly at least 24 hours before the session. If the seller is unavailable or no-show, you can request to reschedule with the seller within 48 hours of the missed appointment.

• Before Shipment: Yes—Please email to ask@curaselects.com to request for cancellation.
• After Shipment: You’ll need to follow the standard return/refund process once the seller marks it as shipped.

Digital downloads, courses, or subscriptions are generally non-refundable once accessed—unless the content is corrupt, inaccessible, or materially misrepresented.

Please email to ask@curaselects.com with all relevant details. CuraSelects aims to resolve disputes within 7–10 business days; our decisions are binding.

• Processing/Dispatch: Within 2–3 business days of order.
• Tracking: Provide a valid tracking number for every shipment.
• Couriers: You may choose any reliable provider (e.g., SingPost, Ninja Van).

You control your shipping rates—display them clearly on your listings. Free or combined shipping promotions are encouraged to improve sales.

• Buyers can request refunds within 7 days post-delivery (or 10 days after expected delivery).
• You have 3 business days to respond.
• If you approve, issue the refund via your seller dashboard within 5 business days.

You may cancel before shipping for reasons like stock issues or pricing errors. Notify the buyer and refund in full within 2 business days, then update the order status in your dashboard.

• Clearly state the service scope, duration, location/method (online, in-person), prerequisites, and any materials needed.
• Confirm bookings/process order fulfilment within 3 business days.
• Maintain valid certifications/licenses (especially for regulated services like TCM, physiotherapy).

• Buyers may cancel up to 24 hours before the appointment for a full refund—unless otherwise you specify in the seller’s policy.
• For no-shows on your part, you must offer a full refund or immediate reschedule.

You’ll receive an email from CuraSelects. Provide requested documentation (photos, tracking info, chat logs). Decisions take 7–10 business days and are final.

• Follow Singapore’s Consumer Protection (Fair Trading) Act and PDPA.
• Ensure your product/service listings are accurate and lawful.
• Display professional credentials for regulated services.

All policy changes are posted on Curaselects.com and take effect immediately. For listing edits, use your seller dashboard—changes will reflect in live listings once saved.