Frequently Asked Questions

Purchase Order and Shipping

How do I place my purchase order with Cura Selects?

Simply register an account with us to place your order!

How long is the order processing time?

Please check our latest Shipping policy here.

How do I check the status of my order?

Tracking number will be sent to your email once the item has been shipped out.

Where do you ship to?

Please check our latest Shipping policy here.

How much do I have to pay for shipping fees?

Please check our latest Shipping policy here.

Can I cancel my order after payment?

Please email to us at admin@curaselects.com if you wish to cancel your order. Include your order invoice and items to be cancelled. Orders can be cancelled only before shipping and cancellation fees may apply. As soon as the purchase items are shipped, we are unable to cancel the purchase order.

Delivery of purchase items

How long does the delivery take?

Please check our latest Shipping policy here.

Do you have self pick-up service?

At this moment, we do not have the option for self pick-up.

Can I change my delivery address?

You may change the delivery address before shipping by the delivery company.

Payment

What are the payment methods available?

The payment methods are listed in our website, including Visa, Mastercard and AMEX.

If I ask for a refund, how long will I receive my refund?

Please check our latest Returns & Exchange policy here.