Refund policy

2. Refund Policy

2.1 Eligibility for Refunds

Refunds may be requested under the following conditions:

• The item was not received within the promised delivery window.
• The item was defective, damaged, incorrect, or significantly not as described.

2.2 Refund Request Process

1. Buyers must file a refund request via their CuraSelects account within 7 days of delivery, or 10 days after the expected delivery date if the item was not received.
2. Sellers will be notified and must respond within 3 business days.
3. If a resolution is not reached, CuraSelects will intervene and make a final decision.

2.3 Refund Outcomes

• Full Refund: Issued when the buyer's claim is validated.
• Partial Refund: Issued if only a portion of the order is affected.
• Denied Refund: If insufficient evidence is provided or the claim is unfounded.

2.4 Seller Responsibilities

• Respond promptly to refund requests.
• Cooperate with the buyer and CuraSelects in any disputes.
• Process approved refunds via their seller dashboard within 5 business days.