- Purchase item may be able to receive full monetary refunds if it is defective or damaged.
- Request for full refund must be emailed to us at firstname.lastname@example.org within 7 days from the date of you receive it.
- Any requests for refunds made after 7 days of receiving the item will not receive any financial refunds.
- Email us at email@example.com with your order number, item code, photo/video and explanation of product defects.
- Item must be kept in its original packaging for refunds and product returns, in addition to specific refund conditions for each listed product.
- If any purchase item needs to be shipped back to us, the buyer will pay for all necessary delivery and administrative fees.
- Refund process will start when the purchase items have successfully arrived at the original refund centre or warehouse for each item.
- Promotion and discounted items are strictly non-exchangeable and non-refundable.
- The product refund fees may be reduced after deducting the returned postage fees, import/export duties, insurance or regulatory fees of individual countries.